reaflowershop.com is an online store for selling products over the Internet (hereinafter referred to as the “online store”), created and operated by the company under the name “Rea flower shop LTD” and the distinctive title “Rea Flower Shop” based in Imvrou 5 8021, Paphos and is legally represented by VAT number, electronic contact address: [email protected], e-shop service hotline: (hereinafter the “Company”).
Field of application
The following terms and conditions (hereinafter “Terms”), cover any sale of products from the Company’s online store on the website of reaflowershop.com
Every user who enters and trades on the online store (hereinafter referred to as the “Customer” or the “User”) is considered to consent and unconditionally accepts the terms set forth herein, without exception. If a User does not agree with these terms, he must refrain from visiting, using this website and from any transaction with the online store.
The Company reserves the right to freely amend or revise the terms and conditions of use and transactions of the online store and undertakes the obligation to inform consumers of any change, through the pages of its website. Contracts concluded through the online store are drawn up in English.
Only natural persons, aged 18 and over, who have the legal capacity to enter into a sales contract and act as a consumer, ie for non-commercial purposes, have the opportunity to make a purchase through the online store. By submitting their order, the users of the online store declare with all responsibility that they have the legal capacity to conclude binding contracts.
The Company is committed to truthfulness, accuracy and completeness of the information provided in the online store regarding the identity of the Company and the transactions provided through its website. In the context of good faith, the Company is not responsible and is not bound by electronic data entries made by mistakes or errors during the common experience and is entitled to correct them whenever they become aware of it.
Limitation of Liability
The Company complies fully with the provisions in force concerning sales, e-commerce and consumer protection.
The Company under its transactions from the online store, informs the Customer based on the sometimes-observed availability or non-availability of the products and in no case can guarantee their availability. In any case, the Company undertakes to inform the Customer in time for the unavailability, in which case even in this case it does not bear any further responsibility.
In good faith, the Company is not responsible or liable for any errors or omissions in the common experience, in characteristics, photos and product prices and cannot rule out the possibility of incorrect entries for any reason during entering or / and updating the characteristics and / or the price of a product. It undertakes, however, to correct them whenever they come to its knowledge.
The online store provides content (information, names, illustrations, etc.), products and services through the website “exactly as they are”. In no case is the Company liable for any claims of a civil and / or criminal nature nor for any damage (which indicatively and not restrictively, alternatively and / or cumulatively consists in loss of profits, data, lost earnings, monetary satisfaction, etc.) that any visitor or user of the online store or a third party, due to reasons related to the operation or not and / or the use of the website and / or the inability to provide services and / or products and / or information available from it and / and from any unauthorized interventions of third parties in products and / or services and / or information available therethrough.
All of the content of the online store, such as, indicatively, insignia, marks, images, graphics, texts, etc., is the intellectual property of the Company (and/or of third parties from which the Company has received a license to operate the online store) and is protected by the relevant provisions of the Cypriot and the European law and the international conventions. The names, insignia, badges, images, photographs, designs, logos, graphics, distinctive marks, texts and audiovisual material listed below represent the online store at the reaflowershop.com website or the products or services of the Company or third parties, constitute assets and trademarks of the Company or third parties respectively, protected by the relevant copyright and trademark laws. Their appearance on the present website and on the online store of the Company, should in no way be construed as a transfer or assignment of their license or right of use. It is forbidden to copy, reproduce, distribute, process, resell, create production business, modify in any way, or mislead the public about the actual provider of the online store. The reproduction, republishing, uploading, announcement, dissemination, transmission or any other use of the content in any way or means, for commercial or other purposes, is permitted only with the prior written consent of the Company or any other copyright holder.
The User agrees and undertakes to use this website, as well as the services, information and data of the online store, in accordance with the Law, good faith and good morals. The User agrees that he must provide true and accurate information in his transactions with the online store and to fill in correctly and accurately the necessary fields in his contact forms with the online store (name, surname, email address, etc.). The User assumes all responsibility for the use of his account in the online store by persons not authorized by him and for any damage suffered by the Company from this cause.
The User agrees and undertakes not to use the online store for:
– sending, publishing, e-mailing or otherwise transmitting any content that is illegal for any reason, causes unlawful infringement and damage to the Company or any third party or violates the confidentiality or privacy of any person;
-sending, publishing, e-mailing or otherwise transmitting any content that causes a breach of morality, social values, legal minority etc.;
-sending, publishing, e-mailing or otherwise transmitting any content for which users are not entitled to transmit in accordance with the law or the agreements in force (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements);
– sending, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any third party;
– sending, publishing, e-mailing or otherwise transmitting any material containing software viruses or any other code, files or programs designed to interrupt, damage or destroy the operating equipment of any computer software or hardware;
– intentional or unintentional violation of applicable law or provisions;
– harassing third parties in any way;
– collecting or storing personal data about other users;
The Company reserves the right to freely formulate the pricing policy of the online store, to modify the listed prices, to change and / or withdraw offers with or without prior notice to users / customers, who will be informed of the current price, from the relevant post on the website. The prices of products purchased from a physical store of the Company, may differ from the listed prices of the online store and the Company does not bear any responsibility and does not cover differences in prices of products that the Customer found about from the existence of a lower price in the online store, in relation to the physical store or vice versa.
All listed prices of the products of the online store are in euros and include VAT. The final prices of each product do not include the shipping costs, which are calculated after the text of the order, based on the Customer’s choice for the place of shipment of the products. For additional charges, shipping, delivery or mail, as well as for any other costs or fees, the Customer is informed before placing his order. When these charges cannot be reasonably calculated in advance, the fact that such costs may be required is made known to the Customer prior to the placing of the order, and in the event that they could not be calculated at the time of order and were not notified to the Customer, by phone before the confirmation of receipt of the order, then they are not borne by the Customer without his prior explicit consent.
In case a product is offered at an unusually low or high price in relation to its market value, the Customer, before proceeding with his order, can contact the Company by phone or by sending an e-mail to [email protected]
The Company provides information for each product on its website, depending on its type, informing the Customer about its main features. The photos of the products in the online store are not contractual and are provided for information only.
The Company, within the framework of its policy, reserves the right to modify at any time the types and categories of its products and undertakes the obligation to accept orders within the limits of its available stocks.
Registration / Login
To register or login the User to the online store, a name, telephone number and e-mail address are required. This information remains strictly confidential. The Company reserves the right to use this information to send updates on offers or new products to customers or registered users.
Placing an order – Proposal to purchase
The order of the products from the Customer is submitted by completing and sending the special order form that exists in the online store. Before placing the order, through a special link, the Customer becomes aware of the terms regarding the sale of the products he wishes to acquire and then chooses to activate the relevant icon, thus explicitly and unreservedly stating that before the placing of his order, he received in a clear and understandable manner knowledge of:
-The full details of the Company (name, registered office, publicity details, address, telephone, fax, e-mail address) as well as the supplier of the ordered products where applicable;
-The main characteristics of the products of the order as described in the online store;
-The total price of the products of the order, including VAT, all fees, all additional charges (shipping, delivery or postage) and any other expenses, for the fact that such additional charges may be required, as well as that the listed final price of each product in the online store, does not include shipping costs, which are calculated after the text of the order, based on the choice of the shipping method of the order;
-The means of payment, delivery, execution, as well as the deadline within which the Company undertakes to deliver the products and any restrictions on the delivery and the means of payment;
-The cost of using the communication means of distance communication for the conclusion of the contract, when it is calculated on the basis of a charge other than the basic tariffs;
-The obligation to pay by the Customer upon placing the order;
-The right of withdrawal by the Customer (conditions, deadline, procedure, exceptions) where it applies and in case of withdrawal, the Customer is charged with the direct cost of returning the products to the Company as well as the Customer’s obligation, if he has used it, to pay a reasonable cost to the Company, whereas when no right of withdrawal is provided under the Law, the information that the Customer has no right of withdrawal or the circumstances in which the Customer loses the right of withdrawal;
– Where applicable, the possibility of recourse to an out-of-court grievance and redress mechanism under which the Company belongs as well as the ways of accessing it.
The sending of the order to the Company, is a proposal for the purchase of the ordered products and a statement of acceptance of all the charges described in the order. If there is no information or acceptance from the Company, the Customer, if he proceeded with the payment of the order, is entitled to the return of the payment.
Confirmation of order receipt
During the processing of each registered order, the correctness of the final price of the product and its availability is confirmed and in case the availability or delivery time differs from the indicated one, the Company shall inform the Customer.
The status of the order is constantly updated, but also when changes occur during its management and the Customer is obliged to check the status of his order and immediately inform the Company in writing of any error in his order, otherwise the information mentioned in the Registration Confirmation of his order will be applied to the contract of sale. The Customer has the opportunity to be informed about the progress of the order by the Company either by phone or by sending an email to [email protected] The company is not obliged to constantly send the course of the order, this is done only if the customer wishes so.
In the context of good faith, the Company is not obliged to accept orders and enter into the sale of products, which due to mechanical or typographical error appear in the online store with an incorrect price, either lower or higher than their normal applicable price. If the error concerns only part of the products of the order, the order is valid and shall be executed normally for the other products, unless the Customer declares that he does not want the partial execution of his order, in which case the Company must cancel the entire order.
The Customer is informed about the products and their availability, through indications in the online store. The Company reserves the right not to accept a specific order and therefore not to prepare the sale, if the products are not available at the time of the order. In case that the lack of availability concerns part of the products of the order, the rest of the order is executed normally, unless the Customer declares that he does not want the partial execution of the order, in which case the Company must cancel the entire order. Any payments are returned to the Customer without delay, in the same way that the Customer chose to pay for his order.
In case a product is not available after the final registration of the order, the Company informs the Customer about the possible delivery time. If the time does not satisfy the Customer, the order is canceled and any payments are returned to the Customer without delay, in the same way that the Customer chose to pay for his order.
Delivery of the order
Collection from a physical store of the Company-without shipping costs: If the Customer during the placing of his order, chooses the collection from a physical store of the Company, he is not charged with shipping costs and will receive electronic information about the time of receipt from the specific store of the Company. The Customer is obliged to receive his order no later than two calendar days from the receipt of the relevant notice of receipt. If the Customer does not receive the products, the Company is entitled to cancel the order or to withdraw from the sale and shall bear no responsibility arising from this reason. An extension of the deadline is acceptable, only for reasons of force majeure and if the Company has been notified in writing in due time. The Company reserves the right not to accept an order from a Customer who repeatedly for any reason does not come to receive it.
For the receipt of the order, the Customer must show the confirmation of the order (order number), the notice of receipt and an official identity document (ID, passport, etc.). Delivery can also be made to a third party authorized for this purpose by the Customer, with a special authorization of the Customer (certified by a Citizens Service Center, the police or other Authority) and an official identity document of the authorized person (ID, passport, etc.). The Customer or the authorized third party upon receipt, must check the products he receives, since by signing he confirms that he has received them properly and from the point of receipt the risk passes on to the Customer.
Shipping to the place chosen by the Customer: If the Customer, when placing his order, chooses to send the products to a place of his choice, the products are delivered to a cooperating shipping company (courier) and the Customer will receive an electronic notification that the product is ready for shipment. The Customer will be informed by the shipping company about the delivery time. Shipping costs are borne by the Customer and are calculated based on his order at the time of its placing, through a specific link by entering the area and postal code of his choice. Any incorrect registration of shipping data by the Customer that results in incorrect calculation of shipping costs, shall not be borne by the Company, but by the Customer.
To receive the order, the Customer must show the employee of the cooperating shipping company, the confirmation of the order (order number), the notification for the shipment and an official identity document (ID, passport, etc.). The delivery can be made to a third person authorized for this purpose by the Customer, with a special authorization of the Customer (certified by a Citizens Service Center, the police or other Authority) and an official identity document of the authorized person (ID, passport, etc.). The Customer or the authorized third party upon receipt, must check the products he receives, since by signing he confirms that he has received them properly and from the point of receipt the risk passes on to the Customer. If the Customer does not receive the products after receiving the notice for shipment and despite the relevant notice of the courier, the Company reserves the right to either cancel the order or withdraw from the sale.
When the place of shipment is not covered by the network of the cooperating shipping company or the Customer wishes to ship the products at his own expense and cost, the Customer informs the Company in writing, indicating the means of transport of his choice (shipping company, agency, etc.) and the Company undertakes to ship the products in the manner indicated by the Customer. In this case, it is not possible to pay the order by cash on delivery and the Customer repays his order as well as the cost of shipping the products to the agent or the shipping company or the means of his choice, before the shipping of his order. In these cases, the risk from the sale passes on to the buyer at the time of delivery of the sold products to the carrier.
The ownership of the sold and delivered products remains with the Company until the final, full and complete payment of the price to the Company.
The delivery of natural products that our company provides to the recipient, is always in the excellent state of naturalness that each product has. We verify this with photographic material that is created during the creation of the natural product (fresh flowers) that our company manufactures in creation (bouquets, flower arrangement, making a box with flowers). If the recipient wishes to place our natural product in a place which the natural person who has been listed as the recipient is not present, we shall bear no responsibility if this product suffers any damage from third parties or from weather conditions or in case of this product being stolen, in this case our company will have no responsibility and the money will not be refunded to the sender (if the recipient himself accepted his responsibilities of the product remaining in some unsafe place).
The delivery time of the products is determined on the order depending on the availability of the products and their place of delivery, which is confirmed by the acceptance of the order by the Company.
The Company in any case, must deliver the products no later than thirty (30) days from the time of preparation of the sale agreement, otherwise and if there is no written agreement for extension of time (e-mail correspondence), the Customer is entitled to proceed unilaterally to cancel the order with a written statement by e-mail to the Company’s e-mail address at [email protected]. If the order is canceled and thus the contract of sale is terminated, the Company must return, without delay, all the money paid by the Customer, in full.
For bulk orders or for special orders or orders adapted to the requirements of the Customer, the delivery time of thirty (30) days is not valid and the delivery time is agreed with the Customer in writing (e-mail correspondence).
Deliveries of products are made only after payment of the full amount on the website of our store.
Right of Withdrawal
The Customer has the right to return the products purchased from the online store, if these are products that are not exempt from the right of withdrawal, without compensation, without having to announce the reason for which he wishes to return them, within fourteen (14) calendar days from their receipt (excluding natural products such as fresh flowers, and anything else contained in the term “natural product”). These cannot be returned due to sensitized product and natural resources therein. The Customer can deliver these products directly to the Company’s store or ship them at his own expense to the Company’s store. In any case, before returning the products, the Customer can contact the Company, either by phone or by sending an e-mail.
The Customer must return the products intended for return, with the official document of their purchase, in the same condition in which he received them, without the products having been unsealed or their packaging having been violated or them having been used. A condition for the return is that their storage conditions have been met.
The return is accepted, only if the Customer has previously paid any amount charged by the Company for the shipment of the products to the Customer, as well as the shipping costs for their return. The withdrawal statement is made in writing to [email protected]. The Company is obliged to confirm in writing (e-mail) of the withdrawal as soon as it receives it.
In case of withdrawal, the Customer is obliged to return the products, within fourteen (14) calendar days from the day he notified the withdrawal. Following the withdrawal statement, the Company is obliged to return the price received to the Customer. The refund of the price due to withdrawal by the Customer will be made no later than fourteen (14) calendar days from the time that the Company received proven knowledge of his withdrawal. Delivery costs are not refundable, unless the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the Company.
The Customer is responsible for any reduction in the value of the returned products, if he made any use other than that which was necessary.
All content of our online store such as texts, graphics, trademarks, images (regardless of characteristics), digital files and software, is the exclusive property of Rea Flower Shop, and is protected by Cypriot and International copyright laws.
It is forbidden to use any photographic material and prices from our products for use by any company other than ours.